Thursday , March 23 2023

Accenture Careers – Tech Support Rep

Website Accenture

Job Responsibilities:

  • Ensuring proper documentation for all problems, incidents and requests
  • Following up on incidents to ensure customer satisfaction
  • Monitoring issues until they are closed
  • Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents
  • Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
  • Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
  • Executing test plans or scripts
  • Developing and maintaining an understanding of customer Service Level Agreements
  • Performing initial level of diagnosis of problems and incidents and resolving them when appropriate
  • Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services

Job Requirements:

  • Desire to work in an information systems environment
  • Ability to work as a team member
  • Ability to work creatively and analytically in a problem solving environment
  • Graduate of any course OR non-graduates with at least 2 years of college education plus 6 months of work experience
  • Good oral and written communications skills

Job Details:

Company: Accenture

Vacancy Type: Full Time

Job Location: Makati, PH

Application Deadline: N/A

Apply Here