Accenture Careers – Tech Support Rep

Job Responsibilities:

• Ensuring proper documentation for all problems, incidents and requests
• Following up on incidents to ensure customer satisfaction
• Monitoring issues until they are closed
• Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents
• Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
• Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
• Executing test plans or scripts
• Developing and maintaining an understanding of customer Service Level Agreements
• Performing initial level of diagnosis of problems and incidents and resolving them when appropriate
• Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services

Job Requirements:

• Desire to work in an information systems environment
• Ability to work as a team member
• Ability to work creatively and analytically in a problem solving environment
• Graduate of any course OR non-graduates with at least 2 years of college education plus 6 months of work experience
• Good oral and written communications skills

Job Details:

Company: Accenture

Vacancy Type: Full Time

Job Location: Makati, PH

Application Deadline: N/A

Apply Here

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