Sunday , February 5 2023

Careers at Discovery – Pre Auth Service Consultant

Website Discovery

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

Job Responsibilities:

  • Confirming benefits according to set protocols and funding rules
  • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
  • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
  • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
  • Achieving and exceeding key performance metrics relating to service delivery
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Accurately obtaining and capturing information to confirm correct funding

Job Requirements:

  • Confirming benefits according to set protocols and funding rules
  • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
  • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
  • Accurately obtaining and capturing information to confirm correct funding
  • Knowledge of anatomy and physiology
  • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Qualification & Experience:

  • Matric
  • An accredited clinical qualification
  • At least 6 months working experience in a customer services or clinical environment

Job Details:

Company: Discovery

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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