Careers at Discovery – Pre Auth Service Consultant

• Confirming benefits according to set protocols and funding rules
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Achieving and exceeding key performance metrics relating to service delivery
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Accurately obtaining and capturing information to confirm correct funding

Job Requirements:

• Confirming benefits according to set protocols and funding rules
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Accurately obtaining and capturing information to confirm correct funding
• Knowledge of anatomy and physiology
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Qualification & Experience:

• Matric
• An accredited clinical qualification
• At least 6 months working experience in a customer services or clinical environment