Friday , March 17 2023

Careers at Hilton – Hostess

Website Hilton

Job Description:

A Hostess – Social by Heinz Beck with Waldorf Astoria Hotels & Resorts is responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel.

Job Responsibilities:

  • Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
  • Ensure that all the menus and memos are ready at the desk prior each service
  • Allocate daily bookings to the table plan
  • Present the waiter in the station according to the SOP
  • Ensure that the log book is completed after each service period
  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
  • Comply with hotel licensing regulations as well as health and safety and fire regulations
  • Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
    Keep tidy the host/ess desk
  • Ensure an adequate supply of checks, printer rolls and neat storage of each
  • Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
  • Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests

Job Requirements:

  • Passion for delivering exceptional levels of guest service
  • Accountable and resilient
  • Ability to listen and respond to demanding guest needs
  • A warm personality, attentive and smartly presentable
  • Excellent communication skills
  • Ability to work under pressure
  • Committed to delivering high levels of guest service

Qualification & Experience:

  • Previous international experience

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here