Careers at Hilton – Hostess

Job Responsibilities:

• Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
• Ensure that all the menus and memos are ready at the desk prior each service
• Allocate daily bookings to the table plan
• Present the waiter in the station according to the SOP
• Ensure that the log book is completed after each service period
• Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
• Comply with hotel licensing regulations as well as health and safety and fire regulations
• Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
  Keep tidy the host/ess desk
• Ensure an adequate supply of checks, printer rolls and neat storage of each
• Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
• Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests

Job Requirements:

• Passion for delivering exceptional levels of guest service
• Accountable and resilient
• Ability to listen and respond to demanding guest needs
• A warm personality, attentive and smartly presentable
• Excellent communication skills
• Ability to work under pressure
• Committed to delivering high levels of guest service