Cartier Careers – Sales Associate

Job Responsibilities:

• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Remain current on industry news and competitor
• Negotiate and handle objections with ease
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

Job Requirements:

• Additional language skills are a plus
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Excellent interpersonal and communication skills are required
• Self-Starter with Team-Player approach
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
• Being a genuine Maison Ambassador
• Computer and internet Savvy
• Ability to work in a fast-paced retail store environment