Saturday , January 28 2023

Cartier Employment – Service Advisor

Website Cartier

Job Description:

As an Ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience.

Job Responsibilities:

  • Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations

Job Requirements:

  • Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
  • Must understand the client’s needs and identify and discuss appropriate solutions
  • Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
  • Must be available to work retail hours including weekends.
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Ability to work in a fast-paced retail store environment.
  • Computer and internet Savvy.
  • Ability to perform basic product services – strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.
  • Ability to communicate and respond to clients inquiry based on strong knowledge of technical explanations of service
  • MS Office experience required, SAP knowledge preferred.
  • Excellent interpersonal and communication skills are required.
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus.
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

Qualification & Experience:

  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
  • College degree preferred.

Job Details:

Company: Cartier

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here