Cartier Jobs – Project Manager

Job Responsibilities:

• Assist with the collection, aggregation and analysis of testing phase data and inputs to understand solution impact
• Facilitate post-execution monitoring of projects until all Lab responsibilities transferred to business.
• Prepare regular communications (including slide decks) between Lab & business teams
• Communicate effectively to solve project needs
• Define strategic objectives for Lab projects and facilitate/organize workstreams that will achieve those objectives
• Manage multiple projects simultaneously; organize multiple staff activity streams to meet timelines
• Work with key stakeholders across the business to gather and synthesize information for the Lab team, and vice versa.
• Manage relationships with outside entities including vendors, startups, and universities
• Continually scan the market/industry and our business to understand client behaviors and trends. Execute a needs analysis to identify new opportunities.
• Conduct original research from site visits, interviews, market & data analysis
• Gather information & ensure strategic alignment among internal stakeholders and Lab for each project, combined with external experts / data sources; mitigate risk
• Design, organize, manage, and facilitate highly visible workshops inside and outside the Lab, including the creation of templates and other workshopping tools as needed
• Work with Lab team to evaluate effectiveness of solutions when tested

Job Requirements:

• An open mind with a willingness to continuously learn, grow & share insights
• Excellent communication skills to clearly and persuasively articulate research results and implications as well as to work across a cross-functional team
• Exhibits a strong understanding of the following topics: luxury retail, client experience, business operations, design, and technology
• Objective and critical attitude in assessing goals and results
• Proven track-record of building relationships and collaborating closely with individuals from diverse profiles, skillsets, and backgrounds, including design/creative disciplines
• Proactive, driven self-starter with fresh ideas and a high degree of comfort with ambiguity. Accustomed to making sense of complex and ambiguous strategic problems.
• High EQ, with a positive, confident personality
• Efficient/lean work attitude, a keen eye for detail, and high standards of performance and accuracy
• Strong qualitative skills, able to capture information from a variety of sources and translate observations and feedback into concrete findings and direction
• Proficiency in French a plus