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Website Discovery
Job Description:
To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
Job Responsibilities:
- Accurately obtaining and capturing information to confirm correct funding
- Confirming benefits according to set protocols and funding rules
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Dealing with multiple interactions
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Keeping abreast of continuous process, product updates and digital tools
- Consistently utilizing all servicing tools available
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
Job Requirements:
- Time Management
- Knowledge of Anatomy and Physiology
- Anatomy and Physiology
- Customer Centric
- Verbal and written communication
Qualification & Experience:
- Matric
- South African accredited Clinical Qualification
- At least 6 months working experience in a customer services or clinical environment
Job Details:
Company: Discovery
Vacancy Type: Full Time
Job Location: Port Elizabeth, Eastern Cape, SA
Application Deadline: N/A
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