Tuesday , January 31 2023

Envoy Careers – Customer Service Agent

Website Envoy

Job Responsibilities:

  • Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
  • Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions
  • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
  • Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time

Job Requirements:

  • Must be comfortable working with computers and ability to learn new computer programs
  • Must be able to read, write, fluently speak, and understand the English language
  • Flexible to work additional hours with short notice when operationally necessary
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Must be customer focused, detail oriented, and interested about the airline industry
  • Able to communicate in a clear, polite, and friendly manner
  • Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
  • Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
  • Minimum age: 18
  • High school diploma, GED, or international equivalent
  • Authorized to work in the United States without sponsorship

Job Details:

Company: Envoy

Vacancy Type: Part Time

Job Location: Rochester, NY, US

Application Deadline: N/A

Apply Here

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