Envoy Careers – Customer Service Agent

Job Responsibilities:

• Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time

Job Requirements:

• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• Must be customer focused, detail oriented, and interested about the airline industry
• Able to communicate in a clear, polite, and friendly manner
• Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
• Minimum age: 18
• High school diploma, GED, or international equivalent
• Authorized to work in the United States without sponsorship

Job Details:

Company: Envoy

Vacancy Type: Part Time

Job Location: Rochester, NY, US

Application Deadline: N/A

Apply Here

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