Expedia Careers – Account Management

Job Description:

We are looking for a Manager of Account Management responsible for leading a dynamic team of dedicated Campaign and Account Managers in the North America West region. You are a thoughtful leader who can effectively build and lead successful teams through partnership, motivation and innovative solutions. In this role you will handle the day-to-day management of the team, continuously striving toward operational efficiencies, creatively solving day-to-day issues while effectively weighing the impact each decision has on partners and internal business owners. You will also be responsible for collaborating with sellers and regional sales leadership to help sales meet and beat targets.

Job Responsibilities:

• Involvement in cross functional business initiatives – understand deliverables and business needs. Partner with internal teams and actively provide suggestions around operational efficiencies and process
• improvements with effective roll out and follow through of proposed initiatives
• Managing assigned accounts, if necessary
• Pay close attention to revenue at risk and swiftly undertake necessary actions to minimize revenue leakage
• Lead an organization of campaign and account management professionals responsible for day-to-day tactical efforts – campaign production, campaign reporting and optimization
• Carefully monitor regional campaign performance for continuous improvement
• Manage escalations to ensure issues are resolved quickly and effectively
• Coordinate interviews and vet potential candidates for open headcount and lead the onboarding process for new hires
• Work directly with Account Management team daily and through 1:1 meetings to provide ongoing coaching for team members. Help define personal development goals for individuals as well as business
• goals. Write and deliver mid- year and end of year reviews
• Closely monitor campaign production to ensure quality of deliverables is of the highest quality and adhere to published policies and guidelines
• Other reasonable duties, as assigned

Job Requirements:

Qualification & Experience:

• Able to identify and creatively solve problems with ease, make decisions with confidence and understanding of the wider business impact and appropriate level of risk involved.
• Ability to problem solve and provide creative solutions to meet internal client needs.
• Demonstrated ability to work flawlessly under pressure to meet deadlines
• Comfortable liaising at all levels of the organisation. True cross-functional collaborator ensuring end goal is beneficial for all teams involved. Embraces change for the betterment of the business, even if it
• may not be in their personal or teams favour. Championing this change to the team.
• Demonstrated ability to effectively communicate to seek to understand the needs of internal customers
• Listens closely and is able to extract message significance to clearly convey information from all perspectives. Use of this information to earn cooperation of others and form own and potentially divergent opinion.
• Demonstrated ability to lead and motivate a team of individual contributors

Job Details:

Company: Expedia Official

Vacancy Type: Full Time

Job Functions: Sales Advertising

Job Location:  Bellevue, WA, US

Application Deadline: N/A

Apply Here

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