Firstrand Call Centre Jobs – Product Specialist

Job Description:

Job Responsibilities:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise FNB risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
• Manage own development to increase own competencies.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business’ market position.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME?s, project managers and senior staff members.
• Initiate and manage product research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.

Job Requirements:

• Minimum Qualification : Relevant Business Degree
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• Experience: 4-5 years’ experience relevant experience within a Financial Institution

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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