Thursday , February 9 2023

Flair Air Careers – Customer Solutions Specialist

Website Flair Airlines

Job Description:

The Customer Solutions Specialist (CSS) is responsible for overseeing day-of operations within the reservation system, and guiding airports teams to ensure day-of reservations are intact. This role will act as a liaison, provide information, and resolve any emerging problems that clients and passengers might face with accuracy and efficiency. The CSS will also be the point of escalation for all Irregular Operations pertaining to passenger recovery. This role requires a high energy self-starter who is a committed business professional with proven experience and can deliver effective and timely results.

Job Responsibilities:

  • Coordinating Hotel and Meal vouchers as required.
  • Communicate IROPs to passengers if flight is impacted by 30 minutes, according to
  • APPR/CTA regulations.
  • Maintain highly accurate and well documented customer records;
  • IROP Recovery including but not limited to hotel requests/approvals, mass
  • movements/rebooking passengers according to Flair’s processes and agreements.
  • Completing daily tasks in a timely manner
  • Distributing IROP Passenger movement emails to all departments and bases
  • Station Reservation Support
  • Fix reservation issues for day-of and 24 hours out.
  • Provide accurate, valid, and complete information to clients and passengers;
  • Process return flight documentation for crew and clients;

Job Requirements:

  • Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Knowledge of the Canadian Aviation Regulations (CAR’s) as they apply to 705 operations.
  • University/College degree/diploma considered an asset
  • Previous Airline Operations experience or Reservation support experience is preferred.
  • Knowledge of APPR and Flair’s Tariff is required.
  • Ability to work in a high stress, ever-changing work environment while prioritizing tasks and assignments.

Job Details:

Company: Air Transat

Vacancy Type: Full Time

Job Location: Mississauga, Ontario, CA

Application Deadline: N/A

Apply Here

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