Tuesday , March 28 2023

Food Lion Careers – Customer Service Leader

Website Food Lion

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Job Responsibilities:

  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Is courteous and helpful to other associates
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and uses his or her name whenever possible
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Avoid personal conversations with other associates when customers are present
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services
  • Performs the task of the customer lead as needed to ensure service standards are maintained
  • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Adhere to all company guidelines, policies and standard practices
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager

Job Requirements:

  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Effective communication and customer service skills

Qualification & Experience:

  • High school graduate or equivalent preferred

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Goochland, VA, US

Application Deadline: N/A

Apply Here