Tuesday , March 28 2023

Foodlion Careers – Customer Service Manager

Website Food Lion

Job Description:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Job Responsibilities:

  • Maintains security standards
  • Adheres to all company guidelines, policies and standard practices
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Control store expenses through proper ordering, care for supplies and equipment
  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
  • Successfully complete Computer Based Training (CBT) and Training guide
  • Ensure proper control of all store funds and company assets

Job Requirements:

  • Strong understanding of store operations and merchandising techniques preferred
  • Ability to lead and manage a team
  • Must meet minimum age requirements to perform specific job functions
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Ability to use technical information to solve problems
  • Excellent interpersonal, organizational, communication and customer service skills

Qualification & Experience:

  • A high school graduate or equivalent preferred

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Seneca, SC, US

Application Deadline: N/A

Apply Here