Sunday , February 5 2023

Hilton Employment – Front Office Supervisor

Website Hilton

Job Description:

A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards

Job Responsibilities:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely

Job Requirements:

  • Excellent supervisory, inter-personal, and communication skills
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • A passion for delivering exceptional levels of Guest service
  • Strong commercial/business awareness and demonstration of sales capabilities

Qualification & Experience:

  • Front Office experience in the hotel, leisure, and/or retail sector

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Luton, England, UK

Application Deadline: N/A

Apply Here

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