Saturday , February 4 2023

Hilton Hotel Jobs – Housekeeping Manager

Website Hilton

Job Description:

As a Housekeeping Manager, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives.

Job Responsibilities:

  • Oversee Laundry Operations
  • Manage staff performance issues in compliance with company policies and procedures
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Oversee housekeeping operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Ensure ongoing training
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
  • Ensure staffing levels cover business demands
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

Job Requirements:

  • Excellent grooming standards
  • Excellent leadership, interpersonal and communication skills
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
  • A successful track record of managing a large team
  • Ability to work under pressure
  • IT proficiency
  • Strong organizational, budget management, and problem solving skills
  • Previous experience of managing a department and Profit and Loss account
  • Committed to delivering high levels of customer service
  • A high school certificate or equivalent
  • Flexibility to respond to a range of different work situations
  • High level of commercial awareness and cost control capabilities

Qualification & Experience:

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Croydon, England, UK

Application Deadline: N/A

Apply Here