Hilton Jobs – F&B Service Manager

Job Responsibilities:

• Recruit, manage, train and develop the Food and Beverage team
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Incentivise team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Comply with hotel security, fire regulations and all health and safety legislation
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Be environmentally aware
• Accountable for monthly stock takes
• Assist other departments wherever necessary and maintain good working relationships
• Ensure compliance of brand standards
• Manage all Food and Beverage Outlet operations
• Ensure communication meetings are conducted and post-meeting minutes generated
• Maintain exceptional levels of customer service
• Manage guest queries in a timely and efficient manner
• Develop menus with other members of Food and Beverage team

Job Requirements:

• Ability to comply with all Food and Beverage brand standards
• Ability to work on your own or in teams
• Able to meet financial targets
• Flexibility to respond to a range of different work situations
• Excellent grooming standards
• Willingness to develop team members and self
• Ability to work under pressure