Saturday , January 28 2023

JD Jobs – Department Manager

Website JD Sports

Job Description:

To own and manage the Fishing Republic department within a GO Outdoors store. To lead and motivate an engaged Store Colleague team to deliver GO’s mission and strategic pillars at Department level. Be a brand ambassador for FR and role model the company values to exceed the customers expectation. Ensure department sales are in line with or in excess of business requirements.

Job Responsibilities:

  • Action daily operational tasks to maintain the department to include but not limited to live bait handling
  • Take ownership for escalated customer complaints by offering solutions to resolve the customer concerns to ensure we delight the customer and maintain customer satisfaction scores
  • Communicate key business messages clearly and effectively to the Fishing Store Colleagues to drive performance and colleague engagement
  • Review and action customer feedback daily, celebrate successes and provide developmental feedback to the store team to enhance the customer experience
  • Support driving a sales culture in store that empowers Store Colleagues to deliver excellent customer service that installs confidence in the customer to purchase brilliant products that are suitable for their needs
  • Ensure all stock is displayed and maintain accurate stock records.
  • Conduct regular 121s and bi-annual performance reviews with Fishing Store Colleagues to provide constructive feedback and review performance
  • Ensure the store fully complies with statutory obligations and relevant H&S Policies to ensure the store is health safe and legal for customers, visitors, and colleagues at all times
  • Recruit, coach and train a team of high performing fishing store colleagues who are focused on exceeding customer expectations.
  • Review performance data, identify opportunities for growth and action areas of improvement to drive performance of the store

Job Requirements:

  • A passion for customer service and a proven record of delivering excellence in this area.
  • Be able to demonstrate the ability to improve store performance & standards through effective planning
  • A proven record of successfully promoting and growing a retail brand in the local community
  • Be able to demonstrate that you are a hands on manager on the sales floor
  • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities

Qualification & Experience:

  • Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
  • Experience of creating and leading high performing teams to include all aspects of recruitment, performance & talent management.
  • Previous management experience in large format retail
  • Experience of cascading business change initiatives clearly and concisely to teams and achieving successful outcomes
  • A proven ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience
  • Proven experience of effectively prioritising and delegating workload to achieve goals and objectives
  • Keen and experience angler with deep knowledge in at least Carp or Coarse fishing.

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Stockport, England, UK

Application Deadline: N/A

Apply Here

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