Tuesday , January 31 2023

JD Sports Careers – Store Colleague

Website JD Sports

Job Description:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Job Responsibilities:

  • Maintain and replenish stock levels to maximise stock availability for customers
  • Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
  • Taking pride in the store’s appearance and ensuring store standards are maintained at all times
  • Exceed customer expectations by using GO’s customer service model ABC at all times
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
  • Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
  • Serve customers promptly and give them a fond farewell
  • Make customers feel welcome by acknowledging them when they enter the store
  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Replenish and maintain stock levels to ensure a high availability
  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
  • Take personal ownership development by keeping up to date with product knowledge
  • Help customers to make the decision to buy the products that are right for their needs
  • Resolve any concerns a customer may have to remove any doubts about the products they are buying

Job Requirements:

  • Excellent problem solver
  • A passion for customer service and a proven record of delivering excellence in this area
  • Ability to demonstrate you have worked in a team effectively
  • Basic IT skills would be preferred
  • Excellent team worker
  • Clear, confident communicator with excellent verbal, listening and written communication skills
  • Attentive and keen eye for detail
  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • GCSE in Maths and English is preferable
  • Time Management
  • Knowledge of outdoor products is an advantage but not essential
  • Ability to read customer cues

Qualification & Experience:

  • Experience of working in a high performing team
  • Experience of effectively prioritising workload to achieve goals and objectives
  • Relevant experience of retail or similar service focused role

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Stockport, England, UK

Application Deadline: N/A

Apply Here

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