Tuesday , March 28 2023

JD Sports Careers – Store Colleague

Website JD Sports

Job Description:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Job Responsibilities:

  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Taking pride in the store’s appearance and ensuring store standards are maintained at all times
  • Exceed customer expectations by using GO’s customer service model ABC at all times
  • Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
  • Resolve any concerns a customer may have to remove any doubts about the products they are buying
  • Make customers feel welcome by acknowledging them when they enter the store
  • Serve customers promptly and give them a fond farewell
  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
  • Help customers to make the decision to buy the products that are right for their needs
  • Maintain and replenish stock levels to maximise stock availability for customers
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met

Job Requirements:

  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • Clear, confident communicator with excellent verbal, listening and written communication skills
  • Excellent problem solver
  • GCSE in Maths and English is preferable
  • Time Management
  • Attentive and keen eye for detail
  • Excellent team worker
  • Ability to demonstrate you have worked in a team effectively
  • Basic IT skills would be preferred
  • A passion for customer service and a proven record of delivering excellence in this area
  • Ability to read customer cues
  • Knowledge of outdoor products is an advantage but not essential

Qualification & Experience:

  • Relevant experience of retail or similar service focused role
  • Experience of effectively prioritising workload to achieve goals and objectives
  • Experience of working in a high performing team

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Gloucester, England, UK

Application Deadline: N/A

Apply Here