JD Sports Jobs – Internet Problem Solver

Job Responsibilities:

• To meet deadlines and a commitment to customer service, as it relates to product fulfilment
• To be able to work without supervision and manage own workload
• To respond to problem emails, ensuring these are fully resolved
• To Interpret data effectively
• To deal with a variety of operational process problems as they arise
• To clear down aged stock and manage dwell times
• To read the workflow and make decisions based on factual data
• Liaising with stock control, and other key departments such as Customer services to ensure that issues are fully resolved
• To be able to deal with any other reasonable requests in line with the needs of the business
• To examine a process and suggest improvements

Job Requirements:

• Highly flexible
• An understanding of procedures and goals relating to Internet department
• Excellent numeracy skills
• Excellent written and verbal communication skills (across all levels), able to liaise with confidence and tenacity
• Be able to demonstrate problem solving, researching, and analytical skills
• Able to work under pressure
• Ability to prioritise tasks and goals
• Enthusiastic, and the ability to motivate others
• Meticulous attention to detail
• Be fully computer literate and comfortable working with various software systems