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Website JD Sports
Job Description:
To own and manage the Fishing Republic department within a GO Outdoors store. To lead and motivate an engaged Store Colleague team to deliver GO’s mission and strategic pillars at Department level. Be a brand ambassador for FR and role model the company values to exceed the customers expectation. Ensure department sales are in line with or in excess of business requirements.
Job Responsibilities:
- Action daily operational tasks to maintain the department to include but not limited to live bait handling
- Take ownership for escalated customer complaints by offering solutions to resolve the customer concerns to ensure we delight the customer and maintain customer satisfaction scores
- Management of a Fishing Republic Facebook page and FR Instagram post.
- Ordering and processing live bait orders. Handling live bait through cleaning to presentation to sales and disposal.
- Organise and facilitate in store events to promote and grow Fishing Republic’s brand in the local community through recommended partnerships in order to grow our reach
- Building relationships or partnerships with local angling groups in the community.
- Ensure all stock is displayed and maintain accurate stock records.
- Communicate key business messages clearly and effectively to the Fishing Store Colleagues to drive performance and colleague engagement
- Recruit, coach and train a team of high performing fishing store colleagues who are focused on exceeding customer expectations.
- Conduct regular 121s and bi-annual performance reviews with Fishing Store Colleagues to provide constructive feedback and review performance
- Regular posting on social media platforms of new products, updates and general fishing related posts
- Support driving a sales culture in store that empowers Store Colleagues to deliver excellent customer service that installs confidence in the customer to purchase brilliant products that are suitable for their needs
- Review and action customer feedback daily, celebrate successes and provide developmental feedback to the store team to enhance the customer experience
- Review performance data, identify opportunities for growth and action areas of improvement to drive performance of the store
- Ensure the store fully complies with statutory obligations and relevant H&S Policies to ensure the store is health safe and legal for customers, visitors, and colleagues at all times
Job Requirements:
- A proven record of successfully promoting and growing a retail brand in the local community
- A proven ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience
- Be able to demonstrate the ability to improve store performance & standards through effective planning
- A passion for customer service and a proven record of delivering excellence in this area.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities
- Be able to demonstrate that you are a hands on manager on the sales floor
Qualification & Experience:
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Experience of cascading business change initiatives clearly and concisely to teams and achieving successful outcomes
- Keen and experience angler with deep knowledge in at least Carp or Coarse fishing.
- Proven experience of effectively prioritising and delegating workload to achieve goals and objectives
- Previous management experience in large format retail
- Experience of creating and leading high performing teams to include all aspects of recruitment, performance & talent management.
Job Details:
Company: JD Sports
Vacancy Type: Full Time
Job Location: Gloucester, England, UK
Application Deadline: N/A
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