Tuesday , February 7 2023

Jobs at Cartier – Learning & Transformation Manager

Website Cartier

Job Description:

You are a key member of Cartier North America’s Learning & Transformation Team (L&T). This position supports boutique and Retail Partner (authorized dealer) learning initiatives in the Northeast and Southeast Regions. You will partner with the Senior Manager, Learning & Transformation to execute a blended-learning strategy using a range of training methodologies and coaching skills to foster a learning culture within the Northeast and Southeast Regions. This includes the scheduling, facilitation, and measurement of both in-person and virtual training on topics such as client development, client experience, product, and hospitality/selling skills.

Job Responsibilities:

  • Integrate the department learning measurement strategy (the Kirkpatrick Model) in all training activations. Ensure learning transfer behaviors are being implemented on the job
  • Participate in the creation and implementation of the annual Northeast and Southeast Region Training Action Plans in support of region- and network-wide business priorities
  • Deliver and measure effectiveness of all self-created micro-trainings based on specific needs within the Northeast and Southeast Regions for both boutique and Retail Partner team members
  • Assess engagement and monitor completion of monthly Learning Moments and e-Learning modules within the Northeast and Southeast Regions in partnership with the Boutique Learning Ambassadors (BLAs) and Regional Retail Partner Manager
  • Troubleshoot and resolve eLearning access and completion issues for both boutique and retail partner team members. Ensure accuracy of eLearning reporting and address discrepancies
  • Create a dynamic learning environment when delivering core training content (product, selling skills, client development, and others); Engage participants & check for understanding
  • Facilitate at regional leadership meetings for various levels of management to support individual/team development and strategic planning
  • Animate Cartier’s new hire onboarding program, Mon Voyage Cartier, in the Northeast and Southeast Regions. Audit results & communicate shortfalls
  • Participate in store visits in collaboration with Senior Manager, Learning & Transformation and Boutique Leadership
  • Support the delivery of targeted watch training events for our retail partners (authorized dealers) in collaboration with the Regional Retail
  • Manager and the Cartier Brand Ambassador (CBA)
  • Attend all train-the-trainer sessions and participate in the launch of new, network-wide learning curriculum

Job Requirements:

  • Facilitation experience with both large- and small-scale training events
  • Ability to accommodate 50%-80% Travel (depending on home base location)
  • Computer proficiency in Word, Excel, Outlook, and PowerPoint is required
  • Work autonomously in a collaborative remote work environment
  • Background in developing individual contributors within a retail environment (or related client-centric field) with an emphasis on selling skills, and client development
  • Must be fluent in reading, writing, and speaking English
  • Ability to adapt interpersonal communication style to a diverse team of internal, global business partners
  • Ability to create strong relationships, build trust, and establish credibility with individual contributors, HRBPs, and all levels of Leadership

Qualification & Experience:

  • 1 -2 years progressive experience in Learning & Development or Management and Team Development experience in a high profile, customer-centric, retail environment (or related field)

Job Details:

Company: Cartier

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here