Momentum Jobs – Administration Manager

• Establish productive operational relationships with key stakeholders in the various channels and administrative teams
• Collaborate with internal stakeholdes to ensure effective and consistent service delivery in support of business objectives
• Manage a comprehensive client service function, ensuring timeous and accurate service delivery
• Manage daily workflow management and effective resource planning ensuring problems are identified and resolved
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required
• Ensure effective and consistent service delivery and support to external clients in line with company values and TCF principles
• Identify and report new trends in the market and ensure flag and system related problems
• Ensure engagement/retention of clients within area of responsibility
• Implement and monitor the application of good governance principles, Treat Customers Fairly (TCF) principles and legislative compliance within the client services environment.
• Manage the implementation of standard/customised operating procedures, quality and service standards related to the applicable client service solution
• Review performance target in line with business objectives and realities to ensure optimal performance is maintained.
• Ensure Service Level Agreements (SLA) adherence and production statistics through workflow management
• Ensure delivery of quality and meaningful reports to client service within agreed timeframes.
• Identify and fix process inefficiencies. Identify system inefficiencies and drive the resolution process with other internal stakeholders

Job Requirements:

• Commercial thinking and business acumen
• Interpersonal Relationships
• Analytical thinking
• Sense of urgency
• Influencing
• Presentation and facilitation skills
• Planning and Organising

Qualification & Experience:

• 6 – 8 years’ experience in the financial services industry
• 2 – 3 years people management experience
• Matric or equivalent
• Post Matric Qualification would be advantageous