Friday , March 24 2023

Momentum Jobs – Administration Manager

Website Momentum

Job Description:

Responsible for the planning, management and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience

Job Responsibilities:

  • Establish productive operational relationships with key stakeholders in the various channels and administrative teams
  • Collaborate with internal stakeholdes to ensure effective and consistent service delivery in support of business objectives
  • Manage a comprehensive client service function, ensuring timeous and accurate service delivery
  • Manage daily workflow management and effective resource planning ensuring problems are identified and resolved
  • Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
  • Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required
  • Ensure effective and consistent service delivery and support to external clients in line with company values and TCF principles
  • Identify and report new trends in the market and ensure flag and system related problems
  • Ensure engagement/retention of clients within area of responsibility
  • Implement and monitor the application of good governance principles, Treat Customers Fairly (TCF) principles and legislative compliance within the client services environment.
  • Manage the implementation of standard/customised operating procedures, quality and service standards related to the applicable client service solution
  • Review performance target in line with business objectives and realities to ensure optimal performance is maintained.
  • Ensure Service Level Agreements (SLA) adherence and production statistics through workflow management
  • Ensure delivery of quality and meaningful reports to client service within agreed timeframes.
  • Identify and fix process inefficiencies. Identify system inefficiencies and drive the resolution process with other internal stakeholders

Job Requirements:

  • Commercial thinking and business acumen
  • Interpersonal Relationships
  • Analytical thinking
  • Sense of urgency
  • Influencing
  • Presentation and facilitation skills
  • Planning and Organising

Qualification & Experience:

  • 6 – 8 years’ experience in the financial services industry
  • 2 – 3 years people management experience
  • Matric or equivalent
  • Post Matric Qualification would be advantageous

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

Apply Here