Tuesday , February 7 2023

Pandora Media Careers – eCommerce Analyst

Website Pandora

Job Description:

The Ecommerce Analyst will support the Analytics Manager with providing crucial analytical support for the Pandora NAM team. They will work cross-functionally to assist with essential data & reporting that will in turn help NAM Ecommerce reach their growth targets. They will help with day-to-day and weekly reporting and provide clear, concise and credible commercial insights with the Ecommerce trading team to boost conversion, basket and help drive overall online business growth. This person will be using Adobe Analytics, and other BI tools. This role will also assist in ad-hoc analytics requests including site visitor behavior, identify ‘customer pain points’, improvement opportunities, returns & cancellations reporting etc. The ideal candidate must have a solid analytics background, must be able to deliver actionable insights with high accuracy and must have a strong sense of urgency.

Job Responsibilities:

  • Take the lead in day-to-day and weekly reporting for US & CA including web metrics, promotions, marketing channel performance, product insights, order cancellation, returns, customer voice across all touchpoints etc. and build dashboards and workspaces as needed to empower the team with the data.
  • Provide a 360 view and keep track of actions, learnings & opportunities for each product cycle, promotion, site initiative & personalization project
  • Monitor operational metrics and set up alert to ensure the Ecom team can stay on-top of site performance 24/7 and be proactive with opportunities or site fixes
  • Provide clear, concise and credible commercial insights with the Ecommerce trading team to boost conversion, basket and sales and suggest a/b tests to reduce friction points in the customer journey and improve the experience.
  • Evaluate the consumer and website behavior across all Digital channels and find out related and unrelated patterns and propose tests to increase conversion.
  • Partner with digital marketing / CRM / BI teams to understand the online customer behaviors vs. in-store and find out areas of opportunities.
  • Monitor any website noise around out of stocks and alert the merchandising inventory allocation teams for weekly replenishment.
  • Assist in ad-hoc analytics requests including site visitor behavior, identify ‘customer pain points’, improvement opportunities, financial model building, etc. and notify the team about abnormalities or variances
  • Support consolidating all customer feedback from all touchpoints including reviews, customer survey tools, call center, and social sentiment, analyze the patterns, get to the root cause and share insights with team to resolve the issues.
  • Streamline all 3rd party reports and dashboards and share insights systematically
  • Become the Adobe Analytics and BI tools team expert within the team and provide relevant analytics and systems training to teams where relevant.

Job Requirements:

  • Bachelor’s degree in Mathematics, Economics, Statistics, Physics, Science, Business or relevant equivalent field(s), with a strong aptitude for mathematics
  • At least 3 years’ experience in a data analytical or ecommerce trading role
  • Proficient in BI tools, Adobe Analytics or similar
  • Advanced Microsoft Excel proficiency
  • Previous experience working closely with merchandising team preferred
  • Have a strong background in using Adobe Analytics or equivalent
  • Experience with using BI tools like PowerBI, tableau, QlikView or equivalent
  • Understanding of key elements that impact digital ecommerce e.g. customer journey management, website personalization, online merchandising, A/B and multivariate testing, customer segmentation, basket abandonment analysis and competitors benchmarking
  • Performs work with care, accuracy, and attention to detail and strives to meet quality standards
  • Commercially focused in driving sales online and working in a support role within a team.
  • Knowledge and application of best practice customer insight principles
  • Experience of analyzing complex data and large data volumes
  • Track record of identifying growth opportunities from data analysis
  • Pro-active and results orientated with strong analytical skills
  • Ability to communicate complex analytical findings in a way that is understandable for business stakeholders

Job Details:

Company: Pandora

Vacancy Type: Full Time

Job Functions: Education, Training

Job Location: New York City, NY, US

Application Deadline: N/A

Apply Here

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