Thursday , February 9 2023

Petco Careers – Hospital Office Manager

Website Petco

Job Description:

The purpose of this position inherently involves providing excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Office Manager represents the mission and values of the hospital and Petco to all clients. Our Hospital Office Manager sets the tone within the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

Job Responsibilities:

  • Escalate partner or client issues to Area Operations Manager and/or Regional Medical Director as required.
  • Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering (including the Controlled Substances program), proper invoicing, patient scheduling, team training, radiological safety program and handling elevated guest concerns.
  • Schedule appointments, communicate with and educate clients, relay test results to doctor and clients, maintain and update inventory as well as client/patient records, and manage accounts receivable.
  • Assume responsibility for scheduling, training, counseling, and onboarding of technical and customer support partners.
  • Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule
  • Create productive, collaborative and seamless relationship with all veterinarians in the practice to drive a positive culture and cohesive team environment.
  • Create and maintain doctor’s schedule with support from Regional Medical Director as needed.
  • Interface and collaborate with Petco store team to drive seamless complete care customer experience.
  • Lead practice veterinary technicians, assistants, and concierge to drive operational excellence, efficiency, and high standard patient care and excellent client experience.

Job Requirements:

  • Must have excellent written and verbal communication skills.
  • Must have telephone etiquette and basic computer skills.
  • Must be a team player willing to continue learning, offer creative ideas and accept continual change.
  • Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

Qualification & Experience:

  • Must have at least 3 years previous experience working in a veterinary practice.

Job Details:

Company: Petco

Vacancy Type: Full Time

Job Location: Noblesville, IN, US

Application Deadline: N/A

Apply Here

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