Sangonet Jobs – Data Systems Support

Job Description:

The Desmond Tutu Health Foundation (DTHF) is a registered non-profit organisation focused on the pursuit of excellence in research, treatment, training and prevention of HIV and related infections in Southern Africa.

Job Responsibilities:

• Install, Configure and Troubleshoot printer and fingerprint readers
• Edit system using MS Power Platform
• Edit label templates using P-Touch editor software
• Manage user access Roles and Business units
• Establish and maintain a knowledgebase for common support topics
• Procure and assign MS Dynamics licenses and add users to DMS Security group in Azure AD
• Create appropriate Business Units and Security Teams
• Tracking and resolution of bugs and other system issues identified
• Action and resolve all support requests
• Run queries using MS Dynamics Advanced Find feature
• Provide developers with error information from browser Development Tools Console
• Develop project plans where relevant
• Report blocking points & risks, and escalate to relevant stakeholders for resolution
• Communicate updates and keep relevant stakeholders informed of progress and status
• Lead project activities to ensure successful delivery

Job Requirements:

• Good planning and organization skills
• Highly analytical thinker with solid problem-solving skills
• Exposure to mobile application development and/or support
• Relevant qualification and/or training specific to business or systems analysis
• Grade 12 with IT Diploma (Tertiary level)
• 1-2 years’ experience providing functional support in a Customer Relationship Management (CRM) environment (preferably Microsoft)
  Dynamics 365 experience and training
• Good communication skills (verbal and written)
• Professional, highly responsive, customer focused work ethic with high quality work outputs
• Ability to work under pressure and meet tight deadlines
• Ability to work both independently and within a team
• Technical proficiency in related Microsoft Products (Power Apps, Power BI, etc.)
• Driver’s license and own car

Job Details:

Company: SANGONeT

Vacancy Type:  Temporary

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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