Tuesday , January 31 2023

Sanlam Vacancies South Africa – Real Time Analyst

Website Sanlam

Job Description:

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

Job Responsibilities:

  • Validate deviations before updating the relevant systems
  • Monitor schedule adherence and identify non-adherence
  • Highlight deviations to relevant role players to ensure compliance
  • Generate the necessary ad hoc and compliance reports
  • Escalate system problems when and if necessary as per the procedure
  • Administer exception codes for schedules
  • Monitor and identify variances in core business indicators and forecasts

Job Requirements:

  • Excellent communications skills with a focus on the ability to transfer information to relevant stakeholders
  • Communication skills English and any African Language
  • Expert with Workforce Management Systems
  • Solid knowledge of call centre nuances including call patterns, Average Handling Time, schedule adherence etc
  • Matric/Grade 12
  • Minimum of Bachelor’s Degree in Business Administration and/or Computer Science
  • Advance MS Excel.

Job Details:

Company: Sanlam

Vacancy Type:  Full Time

Job Location: Bellville, Western Cape, South Africa

Application Deadline: N/A

Apply Here