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Website Sanlam
Job Description:
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
Job Responsibilities:
- Validate deviations before updating the relevant systems
- Monitor schedule adherence and identify non-adherence
- Highlight deviations to relevant role players to ensure compliance
- Generate the necessary ad hoc and compliance reports
- Escalate system problems when and if necessary as per the procedure
- Administer exception codes for schedules
- Monitor and identify variances in core business indicators and forecasts
Job Requirements:
- Excellent communications skills with a focus on the ability to transfer information to relevant stakeholders
- Communication skills English and any African Language
- Expert with Workforce Management Systems
- Solid knowledge of call centre nuances including call patterns, Average Handling Time, schedule adherence etc
- Matric/Grade 12
- Minimum of Bachelor’s Degree in Business Administration and/or Computer Science
- Advance MS Excel.
Job Details:
Company: Sanlam
Vacancy Type: Full Time
Job Location: Bellville, Western Cape, South Africa
Application Deadline: N/A
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