
Website Sportscene
Job Description:
A challenging position exists in the telemarketing department for an analytical yet vibrant individual to join the QA team.
Job Responsibilities:
- Identify opportunities and provide recommendations for quality and business process improvements
- Ensuring that the daily, weekly and monthly productivity targets are met according to the department’s SLA
- Measure adherence to compliance by ensuring fair and minimal variance against the relevant legislation
- Ensure reports and trends are compiled accurately in line with the specific portfolio
- Conduct monthly QA communication and calibration session with operational stakeholders
- Provide feedback on quality related issues and training needs to the relevant stakeholders
Job Requirements:
- Excellent attention to detail, planning and problem solving skills
- Intermediate MS Excel skills
- Be willing to commit to continuous learning
- Effectively persuade and influence relevant stakeholders
- Relevant qualification (advantageous)
- Strong numerical and analytical skills
- Ability to work in a pressurized and deadline driven environment
- Excellent written and communication skills
- Minimum 2yrs Quality Assessor experience
Qualification & Experience:
Job Details:
Company: Sportscene
Vacancy Type: Full Time
Job Location: Cape Town, Western Cape, SA
Application Deadline: N/A
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