Tuesday , January 31 2023

Target Careers – Team Leader, Service and Engagement

Website Target

Job Description:

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

The role of a Service and Engagement Team Leader can provide you with the

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career.

Job Responsibilities:

  • Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
  • Evaluate and recommend candidates for open positions and develop a guest-centric team
  • Close knowledge and skill gaps through training and experiences
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
  • Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
  • Expect and enable team members to deliver orders efficiently and accurately to digital guests
  • Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
  • If applicable, as a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • All other duties based on business needs
  • Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
  • Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
  • Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture

Job Requirements:

  • Learn and adapt to current technology needs
  • Work independently and as part of a team
  • Manage workload and prioritize tasks independently and with a team
  • Welcoming and helpful attitude
  • Effective communication skills
  • High school diploma or equivalent
  • Must be at least 18 years of age or older
  • Previous retail experience preferred, but not required
  • Lead and hold others accountable

Job Details:

Company: Target

Vacancy Type: Full Time

Job Location: Vernon Hills, Illinois, United States

Application Deadline: N/A

Apply Here

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