Friday , March 17 2023

United Ground Express Jobs 2023 – Assistance Agent

Website United Ground Express

Job Description:

Passenger Service Agents are responsible for pushing wheelchair passengers to and from their designated gate. This position is also trained to work in the airport lobby assisting customers upon arrival and check-in at the airport (baggage handling, ticket verification etc.). This position includes, but is not limited to, assisting check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Agents may also carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Job Responsibilities:

  • Complete any necessary wheelchair or incident reports
  • Follow dispatcher gate orders
  • Help organize and direct employees to appropriate security line
  • Assist with checked and claimed luggage
  • Assist passenger with any problems, questions, or concerns
  • Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
  • Roll customer-occupied wheelchair safely down the jet bridge
  • Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
  • Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
  • Push wheelchair passengers to and from gates
  • Carry passengers’ carry-on luggage
  • Greet and assist customers upon airport arrival

Job Requirements:

  • Must be at least 18 years of age
  • Ability to read, fluently speak, and understand the English language.
  • Report to work on a regular and timely basis
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner
  • Must be able to perceive colors and match tags
  • Work independently without direct supervision
  • Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
  • Must be able to lift, push, and/or carry heavy weights, awkward and heavy luggage
  • Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
  • Able to stand and work in one location for up to four hours at a time

Job Details:

Company: United Ground Express

Vacancy Type: Part Time

Job Location: New York, NY, US

Application Deadline: N/A

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