Saturday , January 28 2023

Victoria Secret Careers – Seasonal Customer Service Representative

Website Victoria's Secret

Job Description:

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.

Job Responsibilities:

  • Interpret company policy and procedures in servicing customers
  • Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
  • Resolve customer issues while utilizing negotiation skills
  • Enter information into the company database
  • Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
  • Utilize selling skills to make effective recommendations to our customers

Job Requirements:

  • Basic typing/computer experience with excellent navigational skills
  • Must pass background check
  • Ability to perform basic mathematical computations
  • Regular and reliable attendance is essential
  • Ability to handle high contact volume while maintaining superior customer relations and service
  • Must have professional phone presentation and communication skills
  • Previous call center experience is a plus
  • Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures

Job Details:

Company: Victoria’s Secret

Vacancy Type: Part Time

Job Location: Houston, TX, US

Application Deadline: N/A

Apply Here