Virgin Airline Careers 2022 – Loyalty Product Manager

Job Description:

You’ll be owning a portfolio of loyalty products and partnerships. Our award-winning Flying Club programme, redemption opportunities, air partners, and Virgin partner companies all drive value to our customers. Your role will be to identify, improve and drive a suite of market-leading developments that bolster the overall loyalty product.

Job Responsibilities:

• Own the proposition within this portfolio, working with the business and our Virgin Partner companies to ensure successful delivery of both new / changed/ ongoing products, as well as for the costs and benefits associated with any investments in the portfolio.
• Drive innovation, ensuring that loyalty remains a differentiating reason to choose Virgin Atlantic, in a way that fulfils our brand promise and mission.
• Be the accountable owner for a portfolio of products and partnership propositions within loyalty, identifying customer needs and improvement opportunities
• Ensure that the ensuing journeys are seamless across partners, brands and channels, and work closely with Digital Product and Travel Product to ensure a coherent end-to-end customer experience both physical and digital.

Job Requirements:

• Proven track record in setting and attaining operational, customer, and commercial deliverables
• Strong written/verbal comms including presenting stories and concepts at different levels (e.g. exec vs working)
• Strong interpersonal skills and ability to maintain effective internal and external relationships at senior levels
• Proven experience in loyalty product management linked to both customer and commercial outcomes, whether in a loyalty programme or in broader lifecycle/membership product roles

Job Details:

Company: Virgin Atlantic

Vacancy Type: Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here

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