Thursday , February 9 2023

Virgin Airline Careers 2022 – Loyalty Product Manager

Website Virgin Atlantic

Job Description:

You’ll be owning a portfolio of loyalty products and partnerships. Our award-winning Flying Club programme, redemption opportunities, air partners, and Virgin partner companies all drive value to our customers. Your role will be to identify, improve and drive a suite of market-leading developments that bolster the overall loyalty product.

Job Responsibilities:

  • Own the proposition within this portfolio, working with the business and our Virgin Partner companies to ensure successful delivery of both new / changed/ ongoing products, as well as for the costs and benefits associated with any investments in the portfolio.
  • Drive innovation, ensuring that loyalty remains a differentiating reason to choose Virgin Atlantic, in a way that fulfils our brand promise and mission.
  • Be the accountable owner for a portfolio of products and partnership propositions within loyalty, identifying customer needs and improvement opportunities
  • Ensure that the ensuing journeys are seamless across partners, brands and channels, and work closely with Digital Product and Travel Product to ensure a coherent end-to-end customer experience both physical and digital.

Job Requirements:

  • Proven track record in setting and attaining operational, customer, and commercial deliverables
  • Strong written/verbal comms including presenting stories and concepts at different levels (e.g. exec vs working)
  • Strong interpersonal skills and ability to maintain effective internal and external relationships at senior levels
  • Proven experience in loyalty product management linked to both customer and commercial outcomes, whether in a loyalty programme or in broader lifecycle/membership product roles

Job Details:

Company: Virgin Atlantic

Vacancy Type: Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here