Thursday , February 9 2023

WHSmith Careers 2022 – Operations Manager

Website WHSmith

Job Description:

Are you an influential leader looking to play a key role in your branches success? We are looking for outstanding individuals used to working to challenging business objectives and managing budgets to join our team. Reporting into the Store Manager, you will be looking after a team where you will have previous experience of managing performance, from appraisals through to disciplinary.

Job Responsibilities:

  • Support the Store Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.
  • Create a customer service led culture which is always striving to improve performance
  • Drive the team to achieve both individual and branch targets including sales, shrink, waste, cash loss and staff costs
  • Ensure the branch is fully compliant with all current legislation and POL compliance and training requirements.
  • Ensure all staff deliver a professional, friendly service to all customers
  • Maximise opportunities to drive sales and increase footfall
  • Play an active role in the branch with the team
  • Work closely with the Store Manager to identify cost saving measures and sales opportunities through analysis of the Profit & Loss statement

Job Requirements:

  • Leading by example and setting high standards for your team
  • Experience in supporting delivery of store objectives, including maximising sales and controlling shrink
  • Previous experience of working to and achieving demanding targets within tight budgets
  • Proven retail experience in a management role
  • Coach and mentor the team to improve performance
  • Working knowledge of profit & loss accounts

Job Details:

Company: WHSmith

Vacancy Type: Full Time

Job Functions: Management Manufacturing

Job Location: Plymouth, GB, UK

Application Deadline: N/A

Apply Here

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